Delivery information
How delivery estimates, checkout shipping and order tracking work on Piessang.
Before you buy
Add your delivery address to request an estimated arrival for a shippable product. The estimate uses Courier Guy delivery dates for the selected product and address.
Sellers must prepare parcels by the handover deadline shown on their order. Products marked in stock may be supplier-backed rather than held on hand. Delivery dates are estimates and are confirmed during checkout.
An estimated arrival is not a guaranteed delivery date. If an estimate is unavailable, check the product again or contact support; do not rely on an assumed delivery date.
Shipping at checkout
Shipping costs are calculated at checkout for your items and delivery address and shown before payment.
Items from different sellers may travel in separate shipments. Digital products are accessed from your account and do not require a courier delivery.
Each shipment uses its Courier Guy delivery estimate. Separate shipments can have different estimated arrival dates.
After your order is placed
Open your order to see its progress. Courier tracking appears after a shipment has been booked. You can also search your own orders using an order number or Courier Guy tracking reference.
A delivery problem?
Open a support case with your order details if your delivery needs attention. Report a wrong, damaged or faulty item from your order so the affected item can be identified.